Ask us anything. 
A.T. Kearney Answers is your go-to resource for business challenges big and small. We’re here to help.

Asset Publisher

Asset Publisher

How it Works:

Helping businesses succeed is our passion, so we are always innovating to create solutions that work for you. We recognize that sometimes you just need a quick response or a nudge in the right direction. Submit your business question and an A.T. Kearney expert will send you an answer.

 

Most recent answer

Do you have access to case studies on large organisations who managed to shift culture, mindset, attitude and behaviours to become truly customer centric? What approach did they take? How did they measure outcomes?

Answered by
Dominique Harris / Manager, Leadership Change & Organization

 

How might a large organization use a culture change initiative to become more customer-centric? Culture change initiatives typically have multiple objectives, but you won’t find many where the list of desired outcomes...

 

 

Asset Publisher

Asset Publisher


A.T. Kearney Answers is for informational purposes only and is provided on an "as is" basis at the sole risk of each user of the site. This site does not provide customized consulting, tax, accounting, financial or business services or advice to individuals or organizations. A.T. Kearney makes no guarantees as to the accurateness, quality or completeness of the information on this site and shall not be responsible for any errors, omissions or inaccuracies in the information or for any individual or organization’s reliance on the information. Since each individual or organization’s situation is unique, professional advice should be sought before making financial or business decisions.