We go beyond strategy to launch in-market solutions that scale, helping more companies see better and faster results from their customer-centric investments. We go beyond strategy to launch in-market solutions that scale, helping more companies see better and faster results from their customer-centric investments.

Only twenty percent of companies are seeing results from their customer experience investments. PCE Labs exists to help more companies see results—in-market and in less than six months. We don't focus on "agile" or "digital" or "journeys" alone. Instead, we align cross-functional teams to focus on what matters most to your customers, use the tools that fit your needs, support you through market launch, and build your team's capabilities.

How we work How we work

We Focus on PCEs
We collaborate with clients and project teams to identify and deploy experiences around pivotal customer events and build and scale ‘hero projects’ that deliver business and customer value.

We Guide Agility
We launch new experiences in market in four to six months, embed technology and capability toolkits for ongoing client support, and propel customer-centricity efforts by quickly deploying experiences, gaining momentum and alignment across siloes.

 

We Inject Capabilities

We offer access to PCE University, an online learning platform in customer experience innovation, and also partner with a global team of entrepreneurs, innovators, design thinkers, and analytics professionals—all supported by a growing partner network of cutting-edge specialist firms.

Our products and services Our products and services

PCE SMEs

Collaborate with a global team of specialists in event thinking and experience design.

 

PCE University

Join PCE University, an online knowledge community and platform that develops clients' capabilities in customer experience. 

 

Workshops

Develop empathy for your customers' needs and programmatic business outcomes through immersive workshops. 

 

Roadmap

Discover the events that are pivotal, design release-based propositions, evolve and test in a liveflow lab, and embed and scale.

 

Proof of Concept

Get started with PCE Labs on development of new products and services—in-store and online—built around new event propositions, and launch a minimum viable product three to six months.

 

 

Partner

Get started with PCE Labs and plug into an exciting and cutting-edge network of specialist firms that understand how to work with event-thinking to develop insights, visualize, design, prototype, and enable.

PCE University
Join PCE University, an online knowledge community and platform that develops clients' capabilities in customer experience. 

Workshops
Develop empathy for your customers' needs and programmatic business outcomes through immersive workshops. 

Roadmap

Discover the events that are pivotal, design release-based propositions, evolve and test in a liveflow lab, and embed and scale.

Proof of Concept

Get started with PCE Labs on development of new products and services—in-store and online—built around new event propositions, and launch a minimum viable product three to six months.

Partner

Get started with PCE Labs and plug into an exciting and cutting-edge network of specialist firms that understand how to work with event-thiking to develop insights, visualize, design, prototype, and enable.

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