Shaping Up Your Support Functions

Businesses could learn a lesson or two from dieting. If there is one thing that health professionals agree on, it is that crash diets and single-focused approaches do not work. Yet despite the evidence, each year millions of people spend billions of dollars on the latest fad diets only to fi nd themselves back at square one, or worse. Fast fixes and single-point solutions—whether in diets or in business—almost always fail.