Telecommunication: Measuring Quality of Service

In search of QoS best practices

As the variety of telecommunication services and providers increases, consumers are becoming more sophisticated and demanding. Price is no longer the sole factor in purchase decisions; quality is key. But quality of service information is difficult to obtain, if it’s even available. Some government agencies are trying to change this.

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For more information, please contact the authors:
Przemyslaw Stangierski
Ryszard Hordyński
Izabela Kisilowska
Jan Lange

May 2010