Managing Mobile Costs

Operational Excellence in the Mobile Communications Industry

Market saturation, fierce competition and investors’ expectations are putting intense pressure on mobile operators. Margins for the mobile industry are flattening in nearly all regions of the world—for Western European and some Asian mobile operators, margins have dropped by nearly 3 percent in recent years. Operators in other regions are experiencing similar decreases. Combine this with price wars in several markets, and it is clear why operators are shifting their focus to cost management.