How Many Is Too Many?

Staffing is always a difficult issue for retailers, but using a scientific approach can help meet needs profitably.

Managing in-store personnel is a balancing act for retailers. Keeping too much store staff will affect profitability, while having too little will hamper customer service and employee morale. Using a scientific, bottom-up approach to staffing, sales managers can control payroll while also finding enough skilled employees to keep business flowing seamlessly..

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For more information, please contact the authors:
Saurine Doshi
Neelesh Hundekari
Hemanth Peyyeti

November 2009