Global Services Location Index (GSLI)
A.T. Kearney's Global Services Location Index™ (GSLI) offers a snapshot for both business leaders who must choose among a growing number of offshore locations, as well as the policy makers who seek to influence their decisions.
Established in 2004, the GSLI analyzes and ranks the top 50 countries worldwide as the best destinations for providing outsourcing activities, including IT services and support, contact centers and back-office support. Each country’s score is composed of a weighted combination of relative scores on 43 measurements, which are grouped into three categories: financial attractiveness, people skills and availability, and business environment.
2009 Report
The Shifting Geography of Offshoring – The 2009 A.T. Kearney Global Services Location IndexTM
Findings in the 2009 A.T. Kearney Global Services Location IndexTM reflect the current unstable recessionary environment. While some established outsourcing hubs are fading—nine countries dropped nine or more positions in the Index—new rising stars are changing the outsourcing landscape.
Although the top three countries in the 2009 GSLI remain the same—India, China and Malaysia, the world’s volatile economic environment is reflected in the rest of the rankings. Not long ago Central Europe emerged as one of the premier global hubs for offshoring, catering primarily to Western European clients. This year, however, the established leaders, including Poland, Czech Republic and Hungary, have fallen as increasing costs erode their competitiveness. Meanwhile, countries in low-cost regions such as Southeast Asia and the Middle East make significant gains on this year’s list, as the IT-enabled services industry grows and export figures improve.
This research report:
- presents an overview of the 2009 findings in the GSLI
- highlights the major strengths and weaknesses of each region
- offers recommendations for choosing the right locations around the globe to locate services during these turbulent times
READ ARTICLE || VIEW RANKING
Contact
For more information, please contact Norbert Jorek, A.T. Kearney Partner and Managing Director of the Global Business Policy Council.
News Release
In the media
Offshoring's Best Bets
21 May 2009 — CFO.com Magazine
Norbert Jorek, A.T. Kearney partner, and Johan Gott, manager of the Global Services Location Index, provide insights on changes in the rankings.
Past Reports
Building the Optimal Global Footprint
It is no longer a question of offshore versus onshore, or here versus there. Today, there is just one global market to tap into.
Read Article
In Offshoring, Execution Is Everything
Despite the complexities involved in offshoring, success follows from a simple if unacknowledged rule: How a company goes into offshoring determines what it will get out of it. Execution trumps all other factors—function, location and business model—in determining why some companies fail while others succeed.
Read Article
Making Offshore Decisions
Wondering where to locate? Our Offshore Location Attractiveness Index compares the factors that make countries appealing destinations.
Read Article
|
