Strategic BPO

Business Process Outsourcing can work for any size company, but especially for larger companies. The benefits of strategic outsourcing can gain and sustain competitive advantage. Outsourcing lets companies hand off the responsibility for selected business processes to a single or multiple providers who service other companies and thereby are able to take advantage of economies of scale.

A.T. Kearney's Enterprise Services Transformation practice consultants help business leaders determine not only know what to outsource but also how and to whom. We provide clients with an objective view of the decision-making process and help them with a full range of selection issues:

• Vendor knowledge and experience
• Scope creep
• Key performance indicators
• Contract micromanagement
• Company sponsor
• Cultural issues
• Reasonable timelines
• Change management

Media highlights

Paul Laudicina of A.T. Kearney: Rethinking Outsourcing
31 August 2009 — BusinessWeek
When the global economy awakes from its long nightmare, there will be "a new normal" — including the whole global supply chain.