Case studies

In the financial institutions industry, A.T. Kearney works with a variety of global companies. The following examples illustrate some of our clients' exciting successes.

Customer experience assessment and vision for a large P&C insurer
A leading insurer was able to turn around erosion of market share through a comprehensive program on customer-focus – from guiding vision through an aligned organization. [more]

Non-compensation cost reduction through procurement transformation
A major bank realized a consulting ROI of 15X, plus two critical transformation objectives normalizing and consolidating requirements across lines of business and regions, and integrating new processes and practices to sustain savings and the structural transformation. [more]

Global operating model restructuring for compensation-cost reduction
Benchmarks for North America and Europe indicate that back-office costs can be reduced by up to 40 percent through a multi-site operating model, which further reduces operations' risk profile. [more]

Operating model design for cash equities for one of world's largest banks
The design and implementation of a new cash equities business model is both economically profitable and also generating genuinely new propositions. [more]

Comprehensive CRM implementation in the Japanese financial industry
A leader in the Japanese financial industry has been able to effectively expand geographically and gain high profitability through an integrated approach to product development, marketing, and risk management. [[more]

Growth opportunities for Italian branch of a global insurance company
The Italian branch of a global insurance company is positioned for growth with detailed business models and action plans for two strategic initiatives — targeting new customer segments and a set of innovative delivery channels. [more]

Development and execution of a pan-European payments utility
To create a lower variable cost structure and manage future investments, a recently merged German bank developed a payments processing utility, which has become one of the largest in Germany and the only one active across borders successfully preparing the bank for SEPA. [more]

Marketing effectiveness and efficiency for leading US credit card provider
A leading credit card provider targeted improvements in its marketing and advertising operations, gaining both effectiveness and efficiency for its combined global spend of 9 percent of the company's total revenue. [more]

New business models for government's Postbank in Europe
To design and transform the Postbank into a stand-alone and regulatory-compliant entity, the team managed a global transformation program for 13 workstreams and more than 250 projects delivering on schedule, with authorization to launch a new mortgage business. [more]

Trade finance business and IT transformation for leading Chinese bank
To remain competitive as a leader in global trade finance transactions, a major bank in China needed a new trade finance vision, business model, and IT system — satisfying global regulatory requirements and attracting international partners. [more]

Strategy and model to consolidate Brazilian bank's lead in small business
With a new strategy, business model, and comprehensive implementation roadmap, one of the leading, privately owned Brazilian banks is positioned to consolidate its lead in the small business market and significantly increase profitability. [more]