Arjun Sethi

Arjun Sethi is a partner in A.T. Kearney, where he leads the Strategic IT Practice for the Americas. He is based in New York.

Arjun focuses on helping companies develop strategies to transform their middle, back-office functions. He has led engagements for a number of CIOs of leading North American companies, guiding them in rethinking their IT operating model and implementing broad-based IT enabled process transformation.

His work has helped companies consolidate and manage spending, set up and/or optimize outsourced and offshore operations, and manage mega vendor relationships. He has worked with leading financial institutions, high-tech companies, consumer products companies, and others.

A few of Arjun’s representative engagements include:

• Consolidation and management of indirect spend across a portfolio of companies for a private equity company
• Pricing and product profitability model for Loans, Deposits and Treasury management products for a leading financial institution
• Large scale F&A transformation initiative for USD 9 billion consumer products organization
• Standardized and transformed Customer Acquisition to Care processes for a leading information service provider
• Strategy and 'pitch book’ for a leading offshore captive before its sale by its parent company
• Optimized contact center operations for a leading cable company
• Helped outsource inbound customer care, collections, research and analytics and F&A function for a cards issuer
• Set up captive back-office operations in India for a leading North American trust and custody bank
• Helped re-negotiate global IT ADM contracts for a leading investment bank

Prior to joining A.T. Kearney, Arjun worked at NIIT, a leading software services company in India. He began his career at Tata Engineering and Locomotive Co. Ltd.

Arjun is an acknowledged thought leader in global outsourcing and offshoring. His predictions about the future of IT outsourcing have been featured in CIO.com, SearchCIO.com and FastCompany.com. He has written several papers, including co-authoring “The End of Outsourcing (As We Know It)” Bloomberg BusinessWeek and “Rethinking IT Application Outsourcing Contracts” Supply Chain Management Review.

He earned an M.B.A. from the Indian Institute of Management in Calcutta, and his bachelor’s degree is in Mechanical Engineering from MNNIT in Allahabad, India.