- Bank Systems &Technology, 27 March 2014
Charging a single person with executing a digital strategy for the future could be a step in the wrong direction.
Today more than ever, technology-driven innovation is contributing to growth. The leading innovators “operationalize” their innovation programs to create lasting success.
- Banktech, 31 January 2014
Digital disruption is about to up-end traditional bank products and services, and most U.S. banks are not ready for it.
Digital disruption is mainly driven by consumers, and rewards await the companies that adapt.
The digital leaders who attended the 2013 Digital Business Forum roundtables provided insights on the current status of digitalization for consumers and in today's businesses.Close
With a plan in place, schools can make sure that their investments in digital technology don’t go to waste.
Digitization has rocked the classroom experience and the education system as a whole with a flood of new technologies that promise to change the way teachers teach and students learn. From tablets and e-readers to interactive whiteboards and online learning programs, classroom technology has become a big business. According to the Center for Digital Education, U.S. elementary, middle, and high schools will spend almost $10 billon on technology in 2013, an increase of $4 billion since 2003.
Yet cutting-edge technology is so enticing that it’s easy to get caught up in the moment—acquiring new devices before truly understanding how they apply to the classroom and enhance the learning experience. The truth is, despite many successes, there remains uncertainty about the efficacy of technology in the classroom, and how school systems acquire and implement technology remains a challenge. Without a plan in place, even the best technologies can go to waste.
That’s why today’s schools need a flexible, evergreen process in place that gives students and teachers access to technology while accounting for ever-changing, ever-improving technological advances. This paper examines how those involved in the classroom experience, from administrators to teachers to educational technology firms, can create a structured process for developing a technology strategy and a road map for 21st century learning.Close
Digitization could be a major opportunity for healthcare industry players—if they take the right steps.
Forecasting the future of any industry is difficult, none more so right now than healthcare in the United States. There are countless reasons why healthcare will look different in the near future, not least of which being the country’s movement toward national coverage. However, digital transformation—the cumulative change that comes when digital technologies are introduced wholesale into an established industry—is poised to have an even bigger impact. For the U.S. healthcare industry, digital technology will be transformational, cutting healthcare delivery costs, eliminating errors through improved electronic medical records, and establishing routinized, evidence-based approaches to treatment.Close
Digital forces are pulling at the industry and significantly altering services, products, innovation, delivery, and remuneration (see figure). There are digitally integrated healthcare providers, digital medical devices and technologies, and digital delivery and monitoring of home healthcare. In addition, new ideas are emanating from developing markets, agile competitors are embracing technology, and a digital-friendly federal administration is pushing innovation. And don’t forget the digital consumer who is used to digital banking, digital retailing, and digital education, and expects digital healthcare.
Digital represents a tremendous opportunity—and a significant threat—for the various participants in the U.S. healthcare industry. No one in this industry can afford to fall behind. This paper examines how the healthcare industry can capitalize on digitization.
- Chain Drug Review, 28 October 2013
As nearly 40 percent of consumers engage in multichannel interaction, further enabling customer experience and engagement is more important than ever.
Insights from leading retail banks worldwide highlight the state of play and expected challenges in the digital banking journey.
Across the globe, banks are exploring ways to convert to a more digital business model. So far, the changes have not been too disruptive, despite aggressive new offerings from non-banks. Besides gradually reducing paper-based interactions, the primary focus has been on enhancing the product suite with value-added services and achieving an integrated channel experience.
Thus, the focus has clearly been on the outside—the customer-facing side. Very few players have fundamentally changed their internal organizations or governance principles. Most customers still belong to branches, and in the back office the preparation for being the central customer interaction coordinator has been timid. Consolidated IT systems have helped reduce cost but do not cater to fast time-to-market and processing.
In addition to this mismatch for banks, the pace of change is increasing: New technology-savvy companies are flooding the market with innovative offers for financial services, customers are becoming more confident in using the full range of e-commerce offerings, and even regulators are reshaping long-established procedures to adapt to new concepts. Some regions are more advanced than others, and the timing of change is hard to predict, but banks are well advised in already preparing today.
Digitization will become more disruptive as value chains break apart, especially around customer interaction, product configuration and transaction processing. Moving forward will require flexible processes, new revenue models armed with new products and services, and sweeping cultural changes—all in sync with the regional environment. Our Digital Banking Readiness Index (DiBRix) can be used to guide this journey.Close
Despite a host of new shopping options, talk of the demise of brick and mortar is premature.
Brick and mortar is dead. That's what many seem to believe. Reality, however, suggests a far different picture, one in which stores and store networks continue to play the leading role in building customer loyalty and supporting financial performance. In fact, our online study of 3,200 U.S. and UK consumers shows that stores remain at the heart of retailers' relationships with consumers, even in today's omnichannel world.
That's not to say that retail is business as usual. It's not. The advent of new retail channels has increased competition and price pressures. Stores, on their own, have become less productive and profitable.
The trick for retailers is to approach this new market context strategically, not only to understand the best roles for stores and the store network to play in today's retail ecosystem, but also to keep stores at the center of the customer relationship while maximizing value across channels. This paper provides four strategies to ensure that retailers' stores and store networks remain exactly there.Close
Today, no company can be sure it is protected from hackers, hacktivists, or cyber warfare.
There is no such thing as absolute security these days. All companies are vulnerable and, it is prudent to assume, already the target of an ongoing, successful attack every second of every day. This is the new paradigm for the world of information security. The upshot is that information security cannot be seen purely as a technological issue but as one that also has an organizational and a strategic dimension.
Information security thus demands the attention of corporate management, with overall responsibility for information security established outside of the IT department. Whether the issue is taken seriously enough is often revealed by the positioning of the chief information security officer (CISO) within a company’s organization. While not usually a member of the board, the CISO or chief security officer should report directly to the board or at most through just one intermediate level. Bottom line: A comprehensively screened system and the right training can make infiltration a lot more difficult, and its detection easier.Close
Digitization has transformed the business world. One engine is driving it: information technology.
Today's companies not only rely on information technology, they can't compete without it. IT is integrated into products, it pulls priceless information from customer data, and it is the force behind online shopping. As digital becomes even more prevalent, the demand for IT will continue to rise, which in turn will place a heavier burden on IT organizations. A new A.T. Kearney study, which surveyed more than 150 chief information officers (CIOs) of large global enterprises and leading midsized companies, reveals that by 2020, two-thirds of companies expect to invest more in IT in all areas along the value chain, but especially in sales and customer interactions. As IT gets a bigger slice of the corporate budget, expectations will rise, and even the smallest miscalculation about IT priorities will put the whole company at risk. This paper discusses tomorrow's IT challenges and offers three strategic goals encompassing 10 golden rules to help CIOs find the balance between increasing IT's value while simultaneously lowering costs.Close
Michael Brown, A.T. Kearney partner, discusses the firm's research that answers: In an omni-channel world, why are consumers still shopping in physical stores, purchasing 95 percent of their goods and services?More
- Creating the leading companies of tomorrow
Digital Business Forum (DBF) Executive Roundtable included perspectives on where and when the next new technology is likely to hit, the real-world strategies used to capitalize on digital innovations, and the global implications.
As more people interact with more companies in more channels, CIOs are delivering value in the form of cross-channel integration.
As customer engagement gains importance in most every business, across industries, companies are threatened by the potential defection of customers to competitors that have mastered new and more convenient dotcom channels. Yet, while these channels might be profitable, they are often isolated from the brick-and-mortar business. Without links to other parts of the business, customer engagement cannot take place. Consumers have become multichannel shoppers, which means companies must have comprehensive strategies in place to engage them within and across a portfolio of channels.
This is where the IT organization and its chief information officer (CIO) have something to bring to the table. With unique expertise and resources, CIOs can lead the way in understanding how customers interact with companies in these newer, IT-enabled channels—and how companies can more effectively please their customers.Close